Help & FAQs
How can we help?
Answers to common questions about shipping with GuyBet Logistics and using your account.
USA
Guyana
Help & FAQs
Answers to common questions about shipping with GuyBet Logistics and using your account.
USA
Guyana
We ship online orders from the USA to Guyana. You shop on US websites, send your orders to our partner’s warehouse in the USA, and we ship them to Guyana by air or sea for you to collect. You’re billed in Guyana dollars (G$).
No. When you shop, you use our partner’s US warehouse address as the delivery address. You’ll find it in your account under Where to Send Your Orders. Your own address stays in Guyana.
Check your spam or junk folder first. To get a new link, try to sign in: you’ll be offered the option to send the confirmation email again.
Use Reset password and enter your email address. If an account exists for it, we’ll email you a link to choose a new password.
Air is the faster option for everyday online orders like clothing, shoes and electronics. Sea is the lower-cost option for heavy, bulky or large orders. You choose for each package. See Services.
Air and sea transit times will be published soon.
Yes. Sign in and open Packages in your account to see each package and its latest status. You can also enter its GuyBet Logistics reference (it looks like ATL-XXXX-XXXX) on the Track a package page.
Some goods can’t be shipped, and some need extra paperwork. Our list of prohibited items is being finalised: see the draft prohibited items policy, and check with us before you buy if you’re unsure.
Some packages attract customs duty in Guyana. How duties are charged and billed will be explained here soon.
Our rates are being confirmed and will be published on the Rates page. We don’t quote prices until then.
Guyana dollars (GYD / G$).
Payment methods will be listed here soon.
From our pickup location in Guyana. The address and opening hours will be listed here soon.
Not yet. For now, packages are collected from us. Local delivery is planned for later.
Contact
Our phone, WhatsApp and email details, pickup address and opening hours will be listed here soon.
Coming soon
Policies